Why are you charging my card?

Who are you?

We're Portal Labs, LLC. We build websites and run online services, and we've been at it since 2006. Thousands of people online use what we make.

Why are you charging us?

It's one of two things. Either it's the recurring fee for DPD, our Digital Product Delivery service, or it's a one-time charge for contract development work or a specific product.

Never heard of us?

If DPD and Portal Labs don't ring a bell, ask around the office. 99% of the time, someone else at your company signed up for DPD or hired us for some web development work.

Can we get an invoice?

We email an invoice every time we bill you. It goes to the address you (or a co-worker) gave us at signup.

For DPD charges, you can also log into your account, click Account in the header, then click Billing in the right column to see your billing history.

How do I cancel?

You can cancel any time. Log into DPD, click Account in the header, then click Billing. Once you cancel, we won't charge you again. You're still responsible for any charges from before you cancelled.

Can we get a refund?

Charges aren't refundable, but once you cancel you won't be charged again. There's no long-term contract, signup fee, or termination fee. You pay as you go and cancel when you're done. The Refund section of our Terms of Service has the details.